| There’s no place like (an office at) home |
| 03.21.05 (5:23 am) |
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Telephone agents are a company’s first line of defense in tackling calls. And employing people to work from home is a growing trend By Jean Chatzky "Today" Financial Editor Today show Updated: 8:52 a.m. ET March 21, 2005 Long commute, noisy coworkers, little flexibility — there are some things that can make going into the office every day a real drag. But some companies are finding out that employees may not need to head to the office to get their work done. "Today" financial editor Jean Chatzky takes a look at interesting career opportunities that have some people saying there's no place like home. Peter Catanese handles hundreds of calls each week for the Internal Revenue Service, and he does it all from his home in southern New Jersey. "I have a cup of coffee and go to work. Just like anybody else does," said Catanese. National Telecommuting Institute, a non-profit organization that places disabled workers with at home employment, uses Internet technology to enable call center work to be done at home. "The federal government has outsourced call center work overseas," said Michael Meyer of the National Telecommuting Institute. "And so what we're saying to the Federal buyers, if you're willing to do that, we have a workforce here that suffers a 75 percent unemployment rate that is ready to go to work." |
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